Practice standards

Springfield Veterinary Group has been inspected and approved to the BSAVA Practice Standards. This scheme encourages excellent service, with high level facilities and practice safety. Some of our branches have been presented with additional awards, reflecting areas of excellence.

The British Small Animal Veterinary Association (BSAVA) is a professional body aiming to promote excellence in small animal practice. The BSAVA was founded in 1957 and now has over 8,500 members.

To meet the BSAVA Standard practices must apply to the Association. The practice must complete a detailed questionnaire confirming that we meet all requirements, before we are thoroughly inspected by an independent trained veterinary surgeon. The inspector visits the practice with a detailed and strict set of guidelines covering all aspects of small animal practice. Some examples of the requirements are;

24-hour service

Although all veterinary practices must, by law, provide 24-hour cover, the BSAVA ensures adequate staffing levels for out of hours emergencies. It is not mandatory to provide the 24-hour cover in your own practice, however Springfield choose to do this.

Qualifications and education of staff

All staff must receive adequate training and instruction for their role in the practice. Veterinary surgeons and nurses must undertake continued professional development (CPD) to keep their skills and knowledge up-to-date.

Appropriate premises

Practices are required to provide clean, safe, hygienic premises in which clients and animals feel comfortable and secure.

Patient records

All patients’ clinical case histories must be easily retrieved and kept up to date, but remain confidential.

Diagnostic equipment (eg X-rays)

Equipment must be set up, operated and maintained to strict guidelines to ensure the safety of both staff and animals, and allow proficient diagnosis.

Laboratory facilities

Must be quality controlled for accurate results of tests.

Hospitalisation and nursing care

Secure facilities must be provided for hospitalised patients with adequate nursing care and measures to minimise infection risk.

Surgical facilities

A designated operating theatre must be available at all times, using anaesthetic equipment that is safe for both staff and all species treated. All instruments and equipment must be effectively and safely sterilised.

Safe storage and dispensing of medicines

Stock must be stored correctly and dispensed fully labelled with suitable instructions to the pet owner.

Health and safety

Regulations must be in place for the protection of owners, their animals, the staff and all visitors to the premises. The practice must comply with the government’s comprehensive health and safety legislation, including a regular review of all practice activities.


We feel that being part of the BSAVA Practice Standards Scheme is an important achievement, which supports and encourages our mission to provide the best possible service for you and your pets, but also a safe working environment for our own staff. It is a kitemark for the veterinary world; the scheme is constantly reviewed and updated, and is highly regarded by the Royal College of Veterinary Surgeons, the Health and Safety Executive and consumer associations. We are proud to be inspected and approved to BSAVA Practice Standards.